Chief Operations Officer (Neo Bank)

Job Description

Role: COO

Location: Hybrid

Salary: £130K -£160K

Essential: 12+ years experience, at least 5 years in executive role and with credit card portfolio experience

CTI is seeking to appoint a COO for a scaling neo bank.

Responsibilities:

– Implement, and enhance strategies and operations for collections through both in-house and outsourced teams.
– Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
– Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
- Financial Crime Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
– Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
– Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
– Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation.
– Manage change and technology transformation and oversee outsourced operational platforms.
– Adopt a hands-on approach to building operations from the ground up, effectively balance strategic oversight with operational execution

Requirements:

– Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
– Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
– Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
– Proactive and hands-on approach, willing to engage deeply with the intricacies of operations.
– Focused CX, with the ability to analyse how processes and systems impact customer outcomes.
– Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
– Optimising workflows to drive productivity and enhance service delivery.
– Implementing best practises in operational management to mitigate risks and ensure compliance.
– Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.

CTI is a banking and fintech talent acquiistion agency, matching quality candidates with fintech companies. We work with fintech startups and enterprises. Explore further client or internal jobs and updates at wearecti.com